Refund policy

Returns & Refunds

Window: 14 days from delivery to request a return.

Process: Contact us before sending any items back. Unapproved returns will not be accepted.

Shipping: Returns are processed in Italy. The customer is responsible for return shipping fees and potential customs duties.

Damages & Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, Please contact us, so we can make it right.

Refund Process
Once we receive and inspect your return, we will notify you of the approval status.

Approved Refunds: Automatically processed to your original payment method within 10 business days.

EU 14-Day Cooling-Off Period
For orders shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason. Items must be in their original, unused condition with packaging and proof of purchase.